community manager duties
what are the responsibility of the community manager? our community manager has been placed in control of all of the BOD duties (place contracts and disperse funds to them) control all BOD meetings including executive meetings, she is not a member of the HOA does not live in the community and is a contract employee (AAM community management) yet she is allowed to vote on items in front of the board, allowed to enact lawsuits against homeowners. basically run the BOD as if she was the president of the board. has access to all financials, access to all homeowners private information (sit in on executive meetings where sensitive homeowner information is discussed) has silenced members during ZOOM meetings where their comments/questions are not liked. she really runs our association like her very own country where we must toe the line or suffer the consequence.
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John,
The requirements for the community manager lie in the contract between the board of directors and the management company. While what you describe is for the most part common place in these communities it is totally inappropriate. The only power of the association lies in the board and the members of the association. The Community manager is a contractor hired to assist the board in the conduct of their duties to the members and to the association. Community mangers have absolutely no vote on anything unless they are a member of the community. While they may be delegated activities of the board they can only do so based on authorization of the board. While board members are volunteers, they are still the only authority in these communities. The Community manager has absolutely no responsibility or duty to the members of the association and only work for their employer. The board of directors are the individuals who have the duty and responsibility to treat members fairly and conduct the business of the association in the best interest of the community as a whole. If they allow any community manager to run roughshod over the community the liability is theirs and they should be held accountable for that breach of duty by the homeowners. They need to do their job and protect the membership from abuse or be removed from office and replaced with individuals that understand and will do their jobs.
All community managers are the same, as are all community management companies. That is why I have never found one with all the interactions I’ve had with so many of them across the state that I can recommend to any community. The only differences I’ve found are with communities where the board has established themselves as the responsible authority for the community and kept the community manager in their appropriate place as an agent and assistant for the board.
The members have no authority to remove a community manager or management company only the board can do that, but if the board will not manage their contractors, you have the power to manager and recall the board.
Clearly this is much easier said than done, but it is doable, but only if the community stands up and says no to unreasonable and unnecessary abuse.
Dennis